How To Fix CRM_UBB_CHANGE160 - Item &1: Change process cannot be executed: Item &2 was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 160

• Message text: Item &1: Change process cannot be executed: Item &2 was not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE160 - Item &1: Change process cannot be executed: Item &2 was not found ?

  The SAP error message CRM_UBB_CHANGE160 indicates that there is an issue with a change process in the SAP CRM system. Specifically, the message states that the change process cannot be executed because a specified item (Item &2) was not found. This error typically occurs in scenarios involving business transactions, such as sales orders, service orders, or other CRM-related documents.
  Cause:
  
  
  Missing Item: The item referenced in the error message (Item &2) does not exist in the context of the change process. This could be due to:
  
  The item was deleted or not created properly.
  The item number is incorrect or has been mistyped.
  The item is in a status that does not allow changes.
  
  
  
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in related tables or issues with the document flow.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access or modify the specified item.
  
  
  System Configuration: There could be configuration issues in the CRM system that prevent the change process from recognizing the item.
  
  
  Solution:
  
  
  Verify Item Existence: Check if the item (Item &2) exists in the system. You can do this by:
  
  Navigating to the relevant transaction or document where the item should be listed.
  Using transaction codes like CRMD_ORDER to view the order details.
  
  
  
  Check Item Status: Ensure that the item is in a status that allows changes. If the item is completed or in a locked status, you may need to unlock it or change its status.
  
  
  Correct Item Number: Double-check the item number for any typographical errors. Ensure that the correct item is being referenced in the change process.
  
  
  Review Authorizations: Ensure that the user executing the change process has the necessary authorizations to access and modify the item.
  
  
  Data Consistency Check: Run consistency checks or reports to identify any data inconsistencies that may be causing the issue. This may involve checking related tables or using transaction codes like SLG1 to view application logs.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction data.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders.
  SAP Notes: Search for SAP Notes related to CRM_UBB_CHANGE160 in the SAP Support Portal for any known issues or fixes.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.