Message type: E = Error
Message class: CRM_TSALES_UI - Message Class for Telesales
Message number: 005
Message text: Enter cancel reason
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CRM_TSALES_UI005
- Enter cancel reason ?The SAP error message CRM_TSALES_UI005: Enter cancel reason typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to cancel a transaction (such as a sales order or a service request) without providing a reason for the cancellation. This is a validation requirement in the system to ensure that all cancellations are documented for auditing and tracking purposes.
Cause: The error is triggered because: The system requires a cancellation reason to be entered before proceeding with the cancellation of a transaction. The field for the cancellation reason is either empty or not filled out correctly.
Solution: To resolve this error, follow these steps: Locate the Cancellation Reason Field: When you attempt to cancel the transaction, look for the field labeled "Cancel Reason" or similar in the user interface. Enter a Valid Cancellation Reason: Select or enter a valid reason for the cancellation. This could be a predefined reason from a dropdown list or a
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