How To Fix CRM_TM009 - Telemarketing script error; value function returns more than one answer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TM - CRM: Telemarketing Scripting

• Message number: 009

• Message text: Telemarketing script error; value function returns more than one answer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TM009 - Telemarketing script error; value function returns more than one answer ?

  The SAP error message CRM_TM009 indicates that there is an issue with a telemarketing script in the SAP CRM system. Specifically, it suggests that a value function within the script is returning more than one answer, which is not allowed. This can occur when the logic defined in the telemarketing script is ambiguous or when the data being processed does not meet the expected criteria.
  Cause:
  
  Ambiguous Logic: The value function in the telemarketing script may be designed in such a way that it can return multiple values based on the input data. This can happen if the conditions defined in the script are not specific enough.
  Data Issues: The underlying data that the script is trying to process may have multiple entries or records that match the criteria, leading to multiple possible outputs.
  Configuration Errors: There may be misconfigurations in the telemarketing script or the related data model that cause the function to behave unexpectedly.
  
  Solution:
  
  Review the Telemarketing Script: Check the logic of the value function in the telemarketing script. Ensure that it is designed to return a single value. You may need to refine the conditions or criteria used in the function.
  Check Data Integrity: Verify the data being used by the script. Ensure that there are no duplicate entries or records that could lead to multiple outputs. Clean up the data if necessary.
  Debugging: Use debugging tools available in SAP to trace the execution of the script and identify where the multiple values are being generated. This can help pinpoint the exact cause of the issue.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to properly configure telemarketing scripts and value functions.
  Testing: After making changes, test the telemarketing script thoroughly to ensure that it now returns a single value as expected.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on telemarketing script configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Documentation: Consider reviewing training materials or documentation related to SAP CRM telemarketing functionalities to better understand how to configure scripts effectively.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the CRM_TM009 error and ensure that your telemarketing scripts function correctly.