How To Fix CRM_TM002 - Selected answer could not be evaluated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TM - CRM: Telemarketing Scripting

• Message number: 002

• Message text: Selected answer could not be evaluated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TM002 - Selected answer could not be evaluated ?

  The SAP error message CRM_TM002 ("Selected answer could not be evaluated") typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the evaluation of a selected answer in a questionnaire or survey. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system errors.
  Causes:
  
  Configuration Issues: The questionnaire or survey may not be properly configured in the system. This could include missing or incorrect settings for the evaluation criteria.
  Data Inconsistencies: There may be inconsistencies in the data related to the answers or questions, such as missing values or incorrect data types.
  Authorization Issues: The user may not have the necessary authorizations to evaluate the selected answer.
  System Errors: There could be a bug or issue within the SAP system that is preventing the evaluation from being processed correctly.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the questionnaire or survey in the SAP CRM system. Ensure that all necessary fields and evaluation criteria are correctly set up.
  Validate Data: Check the data associated with the questionnaire or survey. Ensure that all answers and questions are complete and correctly formatted.
  Review Authorizations: Verify that the user has the appropriate authorizations to perform the evaluation. If not, adjust the user roles or permissions accordingly.
  Debugging: If you have access to technical resources, consider debugging the process to identify any underlying issues in the code or logic that may be causing the error.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message. There may be known issues or fixes available.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps to reproduce it.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to CRM questionnaires and surveys for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_TM002 error and implement a suitable solution.