How To Fix CRM_TL031 - Job not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TL - Messages for Target Groups

• Message number: 031

• Message text: Job not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TL031 - Job not found ?

  The SAP error message CRM_TL031: Job not found typically occurs in the context of SAP CRM (Customer Relationship Management) when a scheduled job or background process cannot be found or has not been executed as expected. This can happen for various reasons, including issues with job scheduling, job execution, or system configuration.
  Causes:
  
  Job Not Scheduled: The job may not have been scheduled correctly in the background job management.
  Job Deletion: The job might have been deleted or canceled before it could be executed.
  Job Execution Failure: The job may have failed during execution, leading to it not being found in the expected state.
  Authorization Issues: The user may not have the necessary authorizations to view or access the job.
  System Configuration: There may be issues with the configuration of the job scheduling in the SAP system.
  
  Solutions:
  
  
  Check Job Scheduling:
  
  Go to transaction code SM37 (Job Monitoring) to check if the job is listed there.
  Use filters to search for the job by name, user, or date range.
  
  
  
  Review Job Logs:
  
  If the job is found but has failed, check the job logs for error messages that can provide more context on why it failed.
  
  
  
  Re-schedule the Job:
  
  If the job is not found, you may need to re-schedule it. Ensure that all parameters are set correctly.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to view and manage background jobs.
  
  
  
  System Configuration:
  
  Review the configuration settings related to background job processing in the SAP system. This may involve checking the job server settings or the job scheduling parameters.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM37: Job Monitoring
  SM36: Define Background Job
  SM21: System Log
  ST22: Dump Analysis
  
  
  
  Documentation: Refer to the SAP Help Portal for documentation on job scheduling and background processing in SAP CRM.
  
  
  Best Practices: Regularly monitor scheduled jobs and their statuses to prevent issues from arising. Implement alerts for job failures to ensure timely resolution.
  
  
  By following these steps, you should be able to diagnose and resolve the CRM_TL031 error effectively.