How To Fix CRM_TC_PREPAYMENT128 - Specify bank account or credit card for prepayments

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TC_PREPAYMENT - TC: Prepayment data messages

• Message number: 128

• Message text: Specify bank account or credit card for prepayments

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TC_PREPAYMENT128 - Specify bank account or credit card for prepayments ?

  The SAP error message CRM_TC_PREPAYMENT128 indicates that a bank account or credit card must be specified for processing prepayments in the SAP Customer Relationship Management (CRM) system. This error typically arises when a transaction requires a prepayment, but the necessary payment method details are not provided.
  Cause:
  
  Missing Payment Information: The customer account does not have a bank account or credit card information specified.
  Incorrect Configuration: The payment method settings in the system may not be configured correctly.
  Transaction Type: The specific transaction type being processed may require prepayment details that are not available.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data in the SAP CRM system.
  Ensure that the customer has a valid bank account or credit card information entered in the payment details section.
  
  
  
  Update Payment Information:
  
  If the customer does not have a bank account or credit card, you will need to add this information.
  Go to the relevant transaction (e.g., creating or editing a customer) and enter the required payment method details.
  
  
  
  Review Payment Method Configuration:
  
  Check the configuration settings for payment methods in the SAP system.
  Ensure that the payment methods are correctly set up to allow for prepayments.
  
  
  
  Transaction Review:
  
  Review the specific transaction that triggered the error to ensure that it is set up correctly to handle prepayments.
  Make sure that the transaction type is compatible with the payment methods available.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on handling prepayments and payment methods.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data (e.g., BP for Business Partner) and payment processing.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit customer payment information.
  
  By following these steps, you should be able to resolve the CRM_TC_PREPAYMENT128 error and successfully process prepayments in SAP CRM.