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Message type: E = Error
Message class: CRM_TC_CONTRACT - TC: Contract
Message number: 103
Message text: Identify account first
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CRM_TC_CONTRACT103
- Identify account first ?The SAP error message CRM_TC_CONTRACT103: "Identify account first" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a contract without first specifying an account (customer or business partner). This error indicates that the system requires an account to be identified before proceeding with contract-related activities.
Cause:
- Missing Account Information: The user has not selected or entered an account (customer or business partner) in the contract creation or processing screen.
- Incorrect Navigation: The user may have navigated to the contract creation screen without first selecting a relevant account.
- Configuration Issues: There may be configuration settings in the CRM system that require an account to be specified before any contract-related actions can be performed.
Solution:
Identify the Account: Before creating or processing a contract, ensure that you have selected or entered the appropriate account (customer or business partner). This can usually be done by:
- Navigating to the account selection screen.
- Searching for and selecting the relevant account.
- Ensuring that the account is active and valid.
Check Navigation Steps: Make sure you are following the correct steps to create a contract. Typically, you should:
- Go to the account management area.
- Select the desired account.
- Then proceed to create or manage the contract.
Review Configuration: If the issue persists, it may be necessary to review the system configuration:
- Check if there are any mandatory fields or settings that require an account to be specified.
- Consult with your SAP administrator or technical team to ensure that the system is configured correctly.
User Training: If users frequently encounter this error, consider providing additional training on the contract creation process to ensure they understand the importance of selecting an account first.
Related Information:
CRMD_ORDER
for managing sales orders and contracts.If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.
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