How To Fix CRM_T9275 - Time cannot be calculated. Maintain a system time zone

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_T9 - Preliminary Version of an Enhancement of T9 for CRM

• Message number: 275

• Message text: Time cannot be calculated. Maintain a system time zone

What causes this issue?

No system time zone has been maintained in Customizing.

System Response

The system cannot calculate a time from the specifications given.

How to fix this error?

Check the time zone Customizing in IMS for Basis under <LS>General
Settings</> and maintain a time zone for the system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_T9275 - Time cannot be calculated. Maintain a system time zone ?

  The SAP error message CRM_T9275: Time cannot be calculated. Maintain a system time zone typically occurs when the system is unable to determine the time zone settings for the user or the system itself. This can lead to issues in time-related calculations, especially in applications like SAP CRM where time-sensitive data is crucial.
  Cause:
  
  Missing Time Zone Configuration: The system does not have a defined time zone, which is necessary for time calculations.
  User Profile Settings: The user profile may not have a time zone set, or it may be set incorrectly.
  System Settings: The global settings for the SAP system may not have a default time zone configured.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Maintain System Time Zone:
  
  Go to transaction code RZ10 (Profile Parameter Maintenance).
  Select the appropriate instance profile and choose to edit it.
  Look for the parameter timezone and ensure it is set to a valid time zone (e.g., UTC, CET, etc.).
  Save the changes and restart the SAP system if necessary.
  
  
  
  Set User Time Zone:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is experiencing the issue.
  Navigate to the Defaults tab.
  Ensure that the Time Zone field is filled in with the correct time zone for the user.
  Save the changes.
  
  
  
  Check Client Settings:
  
  Go to transaction code SCC4 (Client Administration).
  Ensure that the client settings allow for the correct time zone configuration.
  
  
  
  Check System Time:
  
  Ensure that the server's system time is correctly set and synchronized with a reliable time source.
  
  
  
  Transport Requests: If changes are made to the time zone settings, ensure that they are transported correctly if you are working in a multi-system landscape.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or patches related to this error.
  Documentation: Review the SAP Help documentation for more details on time zone settings and their implications in SAP systems.
  System Logs: Check the system logs (transaction code SM21) for any additional error messages that might provide more context on the issue.
  
  By following these steps, you should be able to resolve the CRM_T9275 error and ensure that time calculations can be performed correctly in your SAP system.