How To Fix CRM_SVY_API708 - &1/&2/&3: Survey Values have already been Converted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 708

• Message text: &1/&2/&3: Survey Values have already been Converted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API708 - &1/&2/&3: Survey Values have already been Converted ?

  The SAP error message CRM_SVY_API708 indicates that there is an issue related to survey values in the SAP Customer Relationship Management (CRM) system. Specifically, the message states that the survey values have already been converted, which means that the system is trying to process survey data that has already been handled or transformed in a previous operation.
  Cause:
  
  Duplicate Processing: The most common cause of this error is that the survey values are being processed multiple times. This can happen if there is a retry mechanism in place that attempts to convert the survey values again after a failure or if the same survey data is submitted more than once.
  Incorrect Workflow: There may be an issue with the workflow or process that is supposed to handle the survey data, leading to attempts to convert already processed values.
  Data Integrity Issues: There could be inconsistencies in the data or the state of the survey values in the database, causing the system to believe that the values have already been converted.
  
  Solution:
  
  Check for Duplicates: Review the survey data to ensure that the same values are not being submitted or processed multiple times. If duplicates are found, remove or handle them appropriately.
  Review Workflow Logic: Examine the workflow or process that handles the survey data to ensure that it is designed to prevent duplicate processing. This may involve adding checks to see if the survey values have already been converted before attempting to process them again.
  Data Validation: Validate the integrity of the survey data in the database. Ensure that the records are in the expected state and that there are no inconsistencies that could lead to this error.
  Error Handling: Implement better error handling in the application logic to manage situations where survey values may be processed multiple times. This could involve logging the state of the survey values and their processing status.
  Consult Documentation: Refer to SAP documentation or support resources for any specific notes or updates related to this error message. There may be patches or updates that address this issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to CRM_SVY_API708. SAP frequently releases notes that provide solutions or workarounds for specific error messages.
  Transaction Codes: Use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to investigate the function modules or programs that are involved in the survey processing.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs and any relevant logs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.