How To Fix CRM_SUITE120 - The logon language does not match the original language &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 120

• Message text: The logon language does not match the original language &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE120 - The logon language does not match the original language & ?

  The SAP error message CRM_SUITE120 indicates that there is a mismatch between the logon language of the user and the original language of the data being accessed. This can occur in various SAP applications, particularly in the Customer Relationship Management (CRM) module.
  Cause:
  
  Language Mismatch: The user is trying to access data that was created or stored in a different language than the one they are currently logged in with.
  User Profile Settings: The user profile may have a default logon language that does not match the language of the data.
  Data Language Settings: The data itself may have been created in a specific language, and if the user’s logon language is different, this error can occur.
  
  Solution:
  
  
  Change Logon Language:
  
  Log out of the SAP system.
  On the logon screen, select the appropriate language that matches the data you are trying to access.
  Log back in and try accessing the data again.
  
  
  
  User Profile Adjustment:
  
  If you frequently work with data in a specific language, consider changing your user profile settings to set the default logon language to match the data language.
  This can usually be done in the user settings or profile management section of the SAP GUI.
  
  
  
  Data Review:
  
  If you have access, check the language settings of the data you are trying to access. Ensure that it is available in the language you are using.
  If necessary, you may need to create or modify the data in the appropriate language.
  
  
  
  Consult with Administrator:
  
  If you are unable to resolve the issue, consult with your SAP system administrator. They may need to check the system settings or user roles to ensure that everything is configured correctly.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message.
  User Documentation: Refer to the SAP Help Portal or user manuals for more detailed instructions on managing user profiles and language settings.
  Language Support: Ensure that the necessary language packs are installed in your SAP system to support multiple languages.
  
  By following these steps, you should be able to resolve the CRM_SUITE120 error and ensure that your logon language matches the data language.