How To Fix CRM_SUITE034 - Survey &1 could not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 034

• Message text: Survey &1 could not be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE034 - Survey &1 could not be deleted ?

  The SAP error message CRM_SUITE034, which states "Survey &1 could not be deleted," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to delete a survey that is either still in use or has dependencies that prevent its deletion.
  Causes:
  
  Active Usage: The survey is currently being used in an active transaction or is linked to other objects (e.g., responses, reports).
  Authorization Issues: The user may not have the necessary permissions to delete the survey.
  Data Integrity Constraints: There may be data integrity constraints in place that prevent the deletion of the survey.
  System Lock: The survey might be locked by another user or process, preventing deletion.
  
  Solutions:
  
  Check Usage: Verify if the survey is currently in use. If it is linked to any active transactions or responses, you will need to either delete those dependencies first or deactivate the survey.
  Review Authorizations: Ensure that the user attempting to delete the survey has the appropriate authorizations. This can be checked in the user roles and profiles.
  Unlock the Survey: If the survey is locked, identify the user or process that has locked it and resolve the lock.
  Consult Logs: Check the system logs for any additional error messages or information that might provide more context on why the deletion failed.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to navigate to the survey and check its status.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to CRM_SUITE034 for any patches or updates that might address this issue.
  Documentation: Review the SAP documentation for CRM surveys to understand the lifecycle and dependencies of surveys.
  Community Forums: Check SAP Community forums for similar issues faced by other users and potential solutions they have found.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.