How To Fix CRM_SSC024 - Screen profile &1 is in use and therefore cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC - Screen Sequence Control - CRM Transaction

• Message number: 024

• Message text: Screen profile &1 is in use and therefore cannot be deleted

What causes this issue?

You tried to delete screen profile &V1&, which is used in at least one
of the screen control data entries for 'Screen Profile Selection' and
therefore, cannot be deleted.

System Response

Deletion is not performed.

How to fix this error?

To resolve this problem, inform your System Administration.

Procedure for System Administrators

Before you delete the screen profile itself, delete all instances of
the screen profile &V1& from the screen control data tables.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC024 - Screen profile &1 is in use and therefore cannot be deleted ?

  The SAP error message CRM_SSC024 indicates that a specific screen profile (identified by &1) is currently in use and cannot be deleted. This typically occurs in the context of customizing or configuring the SAP CRM system, particularly when trying to manage screen profiles that are associated with various business transactions or user interfaces.
  Cause:
  
  Active Usage: The screen profile you are trying to delete is actively being used by one or more transactions, applications, or user roles.
  Dependencies: There may be dependencies or links to other configurations that rely on the screen profile, preventing its deletion.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to delete the screen profile, leading to this error.
  
  Solution:
  
  
  Check Usage: 
  
  Use transaction SE93 (Transaction Codes) or SE80 (Object Navigator) to check where the screen profile is being used. Look for any transactions, applications, or roles that reference the screen profile.
  You can also use transaction CRMD_ORDER to see if the screen profile is linked to any active business transactions.
  
  
  
  Remove Dependencies: 
  
  If you find that the screen profile is linked to specific transactions or roles, you will need to remove those links before attempting to delete the profile.
  This may involve changing the configuration of the transactions or roles that are using the screen profile.
  
  
  
  Change Profile Status: 
  
  If you do not need the screen profile anymore, consider changing its status to inactive instead of deleting it. This can often be done in the customizing settings.
  
  
  
  Authorization Check: 
  
  Ensure that you have the necessary authorizations to delete the screen profile. If not, contact your SAP security administrator to obtain the required permissions.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to screen profiles for any specific instructions or considerations that may apply to your version of SAP CRM.
  
  
  
  Contact SAP Support: 
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if you suspect there may be a system bug or a more complex issue at play.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE80 (Object Navigator), and SE93 (Transaction Codes) for managing screen profiles.
  SAP Notes: Check for any SAP Notes that may address known issues or provide additional guidance on managing screen profiles.
  Documentation: Review the SAP Help Portal for detailed information on screen profiles and their management within the CRM module.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.