How To Fix CRM_SSC017 - Parameters can only be set if follow-up panel is entered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC - Screen Sequence Control - CRM Transaction

• Message number: 017

• Message text: Parameters can only be set if follow-up panel is entered

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC017 - Parameters can only be set if follow-up panel is entered ?

  The SAP error message CRM_SSC017 ("Parameters can only be set if follow-up panel is entered") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with the configuration or the sequence of actions taken in the system. This error is often related to the follow-up processing of business transactions, such as creating follow-up documents or actions that depend on a previous step.
  Cause:
  
  Missing Follow-Up Panel: The error indicates that the system expects a follow-up panel to be present, but it is not available or has not been entered correctly.
  Incorrect Navigation: The user may not have navigated to the correct screen or panel where the parameters can be set.
  Configuration Issues: There may be issues with the configuration of the CRM system that prevent the follow-up panel from being displayed or accessed.
  Authorization Issues: The user may not have the necessary authorizations to access the follow-up panel.
  
  Solution:
  
  Check Navigation: Ensure that you are navigating to the correct follow-up panel. Follow the correct sequence of steps to reach the panel where parameters can be set.
  Access the Follow-Up Panel: If the follow-up panel is not displayed, try to access it manually or check if there are any settings that need to be adjusted to make it visible.
  Review Configuration: Consult with your SAP administrator or technical team to review the configuration settings related to the follow-up processing in the CRM system. Ensure that all necessary components are properly configured.
  Check Authorizations: Verify that you have the necessary authorizations to access the follow-up panel. If not, request the appropriate permissions from your system administrator.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the follow-up processing relevant to your business scenario.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM follow-up processing, such as CRMD_ORDER or CRMD_ORDERADM_H, to better understand the workflow.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.