How To Fix CRM_SRV_WEBREQ_ORDER002 - Internal error when reading the link

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 002

• Message text: Internal error when reading the link

What causes this issue?

An error occurred when importing these connections.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER002 - Internal error when reading the link ?

  The SAP error message CRM_SRV_WEBREQ_ORDER002 typically indicates an internal error when the system is trying to read a link related to a web request in the CRM (Customer Relationship Management) module. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying web services.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the CRM system or the web service configuration can lead to this error.
  Data Inconsistencies: Missing or inconsistent data in the database that the web service is trying to access.
  Authorization Issues: The user or service account may not have the necessary permissions to access the required data.
  System Bugs: There may be bugs in the SAP system or the specific version you are using.
  Network Issues: Problems with network connectivity or firewalls that prevent the web service from accessing the required resources.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the CRM web services. Ensure that all necessary parameters are correctly set.
  Data Validation: Validate the data being accessed by the web service. Check for any missing or inconsistent entries in the relevant tables.
  Authorization Check: Ensure that the user or service account has the necessary authorizations to perform the operation. You can use transaction codes like SU53 to analyze authorization issues.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any relevant logs and the steps to reproduce the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SE80 (Object Navigator), and SE37 (Function Module) to help diagnose the issue.
  SAP Notes: Search for SAP Notes related to the error message or the specific functionality you are working with. SAP Notes often contain solutions or workarounds for known issues.
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the CRM_SRV_WEBREQ_ORDER002 error and implement a suitable solution.