How To Fix CRM_SRV_WEBREQ_EXMPL021 - Price not calculated due to incorrect system status of request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_EXMPL - Demo Messages

• Message number: 021

• Message text: Price not calculated due to incorrect system status of request

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_EXMPL021 - Price not calculated due to incorrect system status of request ?

  The SAP error message CRM_SRV_WEBREQ_EXMPL021 indicates that the price for a service request or transaction could not be calculated due to an incorrect system status of the request. This error typically arises in the context of SAP Customer Relationship Management (CRM) when the system is unable to determine the pricing due to the current status of the service request or document.
  Causes:
  
  Incorrect Status: The service request or document may be in a status that does not allow for pricing calculations. For example, it might be in a draft state or a status that is not configured to allow pricing.
  Missing Data: Required data for pricing calculations may be missing or incomplete, such as pricing conditions, product information, or customer data.
  Configuration Issues: There may be issues with the configuration of pricing procedures or status management in the CRM system.
  Custom Logic: If there are custom enhancements or logic implemented in the system, they may interfere with the pricing calculation process.
  
  Solutions:
  
  Check Status: Review the status of the service request or document. Ensure that it is in a status that allows for pricing calculations. You may need to change the status to one that is valid for pricing.
  Complete Required Data: Ensure that all necessary data for pricing is filled out correctly. This includes checking for any missing pricing conditions or relevant master data.
  Review Configuration: Check the configuration of pricing procedures in the CRM system. Ensure that the pricing procedure is correctly assigned and that all necessary conditions are defined.
  Debug Custom Logic: If there are custom enhancements, review the code to ensure that it is not causing the issue. You may need to work with a developer to debug any custom logic that could be affecting pricing.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to check the status of the service request or SE80 to review any custom developments.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.