How To Fix CRM_SRQM_PROCESS_LOG010 - E-Mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_PROCESS_LOG - Message class used by the Process Log

• Message number: 010

• Message text: E-Mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_PROCESS_LOG010 - E-Mail ?

  The SAP error message CRM_SRQM_PROCESS_LOG010 typically relates to issues encountered in the Service Request Management (SRM) process, particularly when dealing with email notifications or processing. This error can arise due to various reasons, including configuration issues, missing data, or problems with the email setup.
  Cause:
  
  Configuration Issues: The system may not be properly configured to send emails, or the email settings may be incorrect.
  Missing Data: Required fields or data may be missing in the service request or related documents.
  Email Address Issues: The recipient's email address may be invalid or not properly formatted.
  Authorization Issues: The user may not have the necessary permissions to send emails.
  System Errors: There could be underlying system errors or issues with the email server.
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the email configuration in SAP is set up correctly. This includes checking the SMTP settings and ensuring that the email server is reachable.
  Verify that the necessary parameters for email sending are correctly configured in transaction code SCOT (SAPconnect).
  
  
  
  Validate Data:
  
  Check the service request or related documents for any missing or incorrect data. Ensure that all mandatory fields are filled out correctly.
  Validate the email addresses of the recipients to ensure they are correct and properly formatted.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Check Logs:
  
  Review the application logs for more detailed error messages. You can use transaction SLG1 to check for logs related to the specific error.
  Look for any additional error messages that may provide more context about the issue.
  
  
  
  Test Email Functionality:
  
  Perform a test to send an email from the SAP system to ensure that the email functionality is working as expected. You can use transaction SOST to check the status of sent emails.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to CRM and email processing for any specific guidance or known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect settings.
  SOST: Outbound email monitoring.
  SLG1: Application log display.
  SU53: Authorization check.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance, providing them with the error message details and any logs you have reviewed.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SRQM_PROCESS_LOG010 error message in SAP.