How To Fix CRM_SRQM_COMMON035 - No e-mail address found for any partner

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 035

• Message text: No e-mail address found for any partner

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON035 - No e-mail address found for any partner ?

  The SAP error message CRM_SRQM_COMMON035 indicates that the system could not find an email address for any of the partners associated with a particular transaction or document in the SAP CRM system. This error typically occurs when trying to send an email notification or communication related to a service request, sales order, or other CRM-related activities.
  Cause:
  
  Missing Email Address: The most common cause is that the partner (customer, vendor, or contact person) does not have an email address maintained in their master data.
  Incorrect Partner Role: The partner role associated with the transaction may not have an email address assigned.
  Data Inconsistency: There may be inconsistencies or missing data in the partner master records.
  Configuration Issues: There could be issues with the configuration of partner determination or communication settings in the CRM system.
  
  Solution:
  
  
  Check Partner Master Data:
  
  Navigate to the partner master data for the relevant business partner (BP) or customer.
  Ensure that an email address is correctly maintained in the relevant fields (e.g., under the "Contact" or "Communication" tab).
  
  
  
  Review Partner Roles:
  
  Verify that the partner roles assigned to the transaction have the necessary email addresses. For example, if you are sending an email to a contact person, ensure that the contact person has an email address.
  
  
  
  Update Email Address:
  
  If the email address is missing, update the partner master data with the correct email address.
  
  
  
  Check Configuration:
  
  Review the configuration settings for partner determination and communication in the SAP CRM system. Ensure that the system is set up to retrieve email addresses correctly.
  
  
  
  Test the Changes:
  
  After making the necessary updates, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to access and edit partner master data.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or patches related to this error.
  User Authorizations: Ensure that you have the necessary authorizations to view and edit partner master data.
  Consult Documentation: Refer to the SAP Help Portal or your organization's SAP documentation for more detailed guidance on managing partner data and email communication settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.