How To Fix CRM_SRQM_COMMON005 - Error while performing search; check the search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 005

• Message text: Error while performing search; check the search criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON005 - Error while performing search; check the search criteria ?

  The SAP error message CRM_SRQM_COMMON005 typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue with the search criteria used in a search operation, such as searching for service requests, complaints, or other CRM-related objects. This error indicates that the system encountered a problem while trying to execute the search based on the provided criteria.
  Causes:
  
  Invalid Search Criteria: The search criteria entered may be incorrect or not formatted properly. This could include invalid characters, incorrect field values, or unsupported search parameters.
  Missing Data: The data that the search is trying to access may not exist or may not be properly indexed in the system.
  Authorization Issues: The user may not have the necessary permissions to access the data being searched.
  System Configuration: There may be issues with the configuration of the search functionality in the CRM system, such as missing or misconfigured search views.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check Search Criteria: Review the search criteria you are using. Ensure that all fields are filled out correctly and that you are using valid values. Remove any special characters or spaces that may not be allowed.
  Use Default Values: If possible, try using default or simpler search criteria to see if the search works. This can help isolate the issue.
  Verify Data Availability: Ensure that the data you are trying to search for actually exists in the system. You can do this by checking the relevant tables or using other search methods.
  Check Authorizations: Verify that you have the necessary authorizations to perform the search. You may need to contact your system administrator to check your user roles and permissions.
  Review System Configuration: If you have access, check the configuration settings for the search functionality in the CRM system. Ensure that all necessary search views and indexes are properly set up.
  Consult Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM search functionalities to understand the expected behavior and configuration options.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups, as other users may have encountered similar issues and can provide insights or solutions.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_SRQM_COMMON005 error message.