How To Fix CRM_SRC004 - Number of hits &2 of search strategy &1 not within [&3,&4]

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRC -

• Message number: 004

• Message text: Number of hits &2 of search strategy &1 not within [&3,&4]

What causes this issue?

Search strategy &SYST-MSGV1& found &SYST-MSGV2& hits. This number is not
within the interval [&SYST-MSGV3&, &SYST-MSGV4&]. The interval [
&SYST-MSGV3&, &SYST-MSGV4&] and the error severity set in Customizing
(error, warning, or information) have led to this message.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the item relationships of the documents are correct.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRC004 - Number of hits &2 of search strategy &1 not within [&3,&4] ?

  The SAP error message CRM_SRC004 indicates that the number of hits returned by a search strategy exceeds the defined limits. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when executing a search that retrieves a set of results.
  Cause:
  The error message is triggered when the number of search results (hits) returned by a search strategy exceeds the maximum and minimum thresholds defined in the system. The parameters in the error message represent:
  
  &1: The name of the search strategy.
  &2: The actual number of hits returned.
  &3: The minimum number of hits allowed.
  &4: The maximum number of hits allowed.
  
  Solution:
  To resolve this error, you can consider the following approaches:
  
  
  Adjust Search Strategy Parameters:
  
  Review the configuration of the search strategy in the SAP CRM system. You may need to adjust the minimum and maximum hit thresholds to accommodate the expected number of results.
  
  
  
  Refine Search Criteria:
  
  Modify the search criteria to be more specific, which may help reduce the number of hits returned. This can involve adding additional filters or parameters to narrow down the search results.
  
  
  
  Check Data Volume:
  
  If the data volume in the system has increased significantly, consider whether the search strategy needs to be optimized or if the underlying data needs to be managed (e.g., archiving old data).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on configuring search strategies and understanding the implications of hit limits.
  
  
  
  Contact SAP Support:
  
  If the issue persists after making adjustments, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and manage CRM orders and related search strategies.
  Customization: The search strategy settings can often be found in the customizing settings under the CRM module, specifically in the area related to search and navigation.
  Performance Considerations: Be mindful of performance implications when adjusting search parameters, as broader searches may lead to longer processing times.
  
  By following these steps, you should be able to address the CRM_SRC004 error and improve the search functionality in your SAP CRM system.