How To Fix CRM_SOC_MSG020 - &1 records selected for sentiment calculation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_MSG - Message Class for Social Media Log

• Message number: 020

• Message text: &1 records selected for sentiment calculation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_MSG020 - &1 records selected for sentiment calculation ?

  The SAP error message CRM_SOC_MSG020 typically indicates that there are a certain number of records selected for sentiment calculation, but there may be an issue with processing those records. This message is often encountered in the context of SAP Customer Relationship Management (CRM) systems, particularly when dealing with social media data or customer feedback analysis.
  Cause:
  
  Data Volume: The number of records selected for sentiment analysis may exceed the system's processing capacity or predefined limits.
  Configuration Issues: There may be misconfigurations in the sentiment analysis settings or parameters that lead to this error.
  Data Quality: The records selected may contain incomplete or invalid data, which can hinder the sentiment calculation process.
  System Performance: Performance issues in the SAP system, such as memory constraints or processing delays, can also trigger this error.
  
  Solution:
  
  Limit the Number of Records: If the number of records selected is too high, try to limit the selection criteria to reduce the volume of data being processed at one time.
  Check Configuration: Review the configuration settings for sentiment analysis in the SAP system. Ensure that all parameters are correctly set and that the system is properly configured to handle the expected data volume.
  Data Validation: Validate the data being processed to ensure that it is complete and meets the necessary quality standards. Clean up any invalid or incomplete records.
  System Performance: Monitor system performance and resource usage. If necessary, optimize the system or increase resources (e.g., memory, processing power) to handle larger data sets.
  Batch Processing: If applicable, consider implementing batch processing for sentiment analysis to handle large volumes of data more efficiently.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles (KBAs) that may provide additional insights or patches related to this error message.
  Documentation: Review the official SAP documentation for CRM and sentiment analysis to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups to see if other users have encountered similar issues and what solutions they have found effective.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.