How To Fix CRM_SOC_ARCHIVE016 - Social post &1 is calculated as deletable

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_ARCHIVE - Message Class for Social Media Archive

• Message number: 016

• Message text: Social post &1 is calculated as deletable

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_ARCHIVE016 - Social post &1 is calculated as deletable ?

  The SAP error message CRM_SOC_ARCHIVE016 indicates that a social post (identified by &1) has been determined to be deletable based on the archiving criteria set in the system. This message typically arises in the context of archiving social media interactions or posts within the SAP Customer Relationship Management (CRM) system.
  Cause:
  The error message is triggered when the system evaluates a social post and determines that it meets the criteria for deletion or archiving. This could be due to several reasons, including:
  
  Retention Period Expiry: The social post may have exceeded its defined retention period, making it eligible for deletion.
  Archiving Settings: The archiving settings in the system may be configured to automatically mark certain posts as deletable based on specific criteria (e.g., age, status).
  Manual Deletion Request: A user or process may have initiated a request to delete the post, leading to this message.
  
  Solution:
  To resolve the issue, consider the following steps:
  
  
  Review Archiving Settings: Check the archiving settings in your SAP CRM system to understand the criteria that determine whether a social post is marked as deletable. This can usually be found in the customizing settings for archiving.
  
  
  Check Retention Policies: Verify the retention policies applied to social posts. If the retention period is too short, you may want to adjust it to retain posts for a longer duration.
  
  
  Evaluate the Post: If the post is still relevant and should not be deleted, you may need to change its status or modify the criteria that lead to its deletion.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the archiving process and how to manage social posts.
  
  
  Contact SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for assistance. They can provide guidance based on your specific system configuration and requirements.
  
  
  Related Information:
  
  Archiving in SAP CRM: Understand the archiving process in SAP CRM, including how to configure archiving objects and retention periods.
  Social Media Integration: Familiarize yourself with how SAP CRM integrates with social media platforms and how it handles social posts.
  System Logs: Check system logs for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to address the CRM_SOC_ARCHIVE016 error and manage your social posts effectively within the SAP CRM system.