How To Fix CRM_SMF013 - Exception occurred at: &1 : &2 : &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SMF - Service Manager Framework Messages

• Message number: 013

• Message text: Exception occurred at: &1 : &2 : &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF013 - Exception occurred at: &1 : &2 : &3 ?

  The SAP error message CRM_SMF013 indicates that an exception occurred in the SAP Customer Relationship Management (CRM) system. The message typically includes parameters that provide additional context about the error, such as the location (function module or program) where the exception occurred, and possibly other relevant details.
  Cause:
  The specific cause of the CRM_SMF013 error can vary widely, but common reasons include:
  
  Data Issues: Invalid or inconsistent data being processed, such as missing mandatory fields or incorrect data types.
  Configuration Problems: Incorrect settings in the CRM system or related components that lead to unexpected behavior.
  Custom Code: Errors in custom ABAP code or enhancements that interfere with standard processing.
  System Performance: Resource constraints or performance issues that lead to timeouts or failures in processing.
  Integration Issues: Problems with interfaces to other systems or modules that may not be functioning correctly.
  
  Solution:
  To resolve the CRM_SMF013 error, you can follow these steps:
  
  
  Check the Parameters: Analyze the parameters (&1, &2, &3) provided in the error message to identify the specific function or program where the error occurred. This can give you clues about the context of the issue.
  
  
  Review Logs: Check the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages or stack traces that can help pinpoint the issue.
  
  
  Data Validation: Ensure that the data being processed is valid and complete. Check for missing mandatory fields or incorrect data formats.
  
  
  Debugging: If you have access to the ABAP code, you can set breakpoints and debug the program to see where the exception is being raised.
  
  
  Check Custom Code: If there are any custom enhancements or modifications, review them to ensure they are not causing the issue.
  
  
  Consult Documentation: Look for SAP Notes or documentation related to the specific function or program where the error occurred. SAP Notes may provide fixes or workarounds.
  
  
  System Performance: Monitor system performance and resource usage to ensure that there are no bottlenecks affecting processing.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM21 (System Log), and ST22 (Dump Analysis) to help diagnose the issue.
  SAP Notes: Search the SAP Support Portal for specific SAP Notes related to the CRM_SMF013 error for potential fixes or patches.
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the CRM_SMF013 error and implement a solution.