How To Fix CRM_SME_MKT_CPG052 - Customizing is not setup correctly; bgRFC inbound destination is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SME_MKT_CPG - SME for Marketing Campaigns

• Message number: 052

• Message text: Customizing is not setup correctly; bgRFC inbound destination is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SME_MKT_CPG052 - Customizing is not setup correctly; bgRFC inbound destination is missing ?

  The SAP error message CRM_SME_MKT_CPG052 indicates that there is an issue with the configuration of the background Remote Function Call (bgRFC) inbound destination in your SAP system. This error typically arises when the necessary settings for bgRFC are not properly configured, which can prevent certain processes from executing correctly.
  Cause:
  
  Missing bgRFC Inbound Destination: The primary cause of this error is that the bgRFC inbound destination required for the CRM Marketing functionality is not set up in the system.
  Configuration Issues: There may be issues in the configuration settings related to the CRM system or the bgRFC framework.
  Transport Issues: If the system has recently undergone a transport of changes, it is possible that the bgRFC settings were not included or were not transported correctly.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check bgRFC Configuration:
  
  Go to transaction SM58 (Transactional RFC) and check for any errors related to bgRFC.
  Use transaction SLG1 to check the application logs for any related messages that might provide more context.
  
  
  
  Create/Configure bgRFC Inbound Destination:
  
  Use transaction SICF to check if the bgRFC service is active. Look for the service path /sap/bc/bgrfc.
  If the bgRFC inbound destination is missing, you may need to create it. This can typically be done in transaction SM59 (RFC Destinations).
  Ensure that the destination is configured correctly with the appropriate parameters.
  
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings for CRM Marketing. You can do this via transaction SPRO and then follow the path: 
  
  SAP Customizing Implementation Guide > Customer Relationship Management > Marketing > Basic Settings > Define bgRFC Settings.
  
  
  Ensure that all necessary settings are correctly defined.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, check the transport request to ensure that all necessary objects related to bgRFC were included and transported correctly.
  
  
  
  System Restart:
  
  In some cases, a restart of the application server may be required to apply the changes.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to bgRFC and CRM Marketing for any specific configurations or known issues.
  
  
  
  Related Information:
  
  bgRFC: Background Remote Function Call is a framework in SAP that allows asynchronous communication between different SAP systems or between different components of the same system.
  SAP Notes: Check for relevant SAP Notes that may provide additional guidance or patches related to this error.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.