How To Fix CRM_SME_MKT_CPG044 - Error occurred while triggering external list processing for call &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SME_MKT_CPG - SME for Marketing Campaigns

• Message number: 044

• Message text: Error occurred while triggering external list processing for call &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SME_MKT_CPG044 - Error occurred while triggering external list processing for call &1 ?

  The SAP error message CRM_SME_MKT_CPG044 indicates that there was an issue while attempting to trigger external list processing for a specific call (identified by the call number &1). This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with marketing campaigns or external list processing.
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the marketing campaign settings or in the external list processing settings.
  Data Issues: The data associated with the call or the external list may be incomplete or incorrect, leading to processing failures.
  Authorization Problems: The user may not have the necessary authorizations to execute the external list processing.
  System Errors: There could be underlying system issues, such as connectivity problems with external systems or services.
  Missing or Inactive External List: The external list that is being referenced may not exist or may be inactive.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the marketing campaign and external list processing. Ensure that all necessary parameters are correctly set.
  Validate Data: Check the data associated with the call and the external list. Ensure that all required fields are populated and that the data is valid.
  Review Authorizations: Ensure that the user executing the process has the necessary authorizations to perform external list processing.
  Check System Logs: Look into the system logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Test External List: Verify that the external list exists and is active. You can do this by checking the relevant transaction or report that manages external lists.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and marketing campaigns.
  SAP Documentation: Refer to the official SAP documentation for CRM marketing and external list processing for detailed guidance on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.