How To Fix CRM_SME_MKT_CPG036 - Call &1 failed to complete successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SME_MKT_CPG - SME for Marketing Campaigns

• Message number: 036

• Message text: Call &1 failed to complete successfully

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SME_MKT_CPG036 - Call &1 failed to complete successfully ?

  The SAP error message CRM_SME_MKT_CPG036, which states "Call &1 failed to complete successfully," typically indicates that there was an issue with a specific function or process in the SAP Customer Relationship Management (CRM) system, particularly related to marketing or campaign management.
  Possible Causes:
  
  Technical Issues: There may be a problem with the underlying technical infrastructure, such as network issues, system performance, or database connectivity.
  Configuration Errors: Incorrect configuration settings in the CRM system or related components can lead to this error.
  Authorization Issues: The user may not have the necessary permissions to execute the function or access the required data.
  Data Issues: Missing or incorrect data in the system can cause the function to fail. This could include missing master data, invalid entries, or data inconsistencies.
  Program Errors: There may be bugs or issues in the custom code or standard SAP programs that are being executed.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide insights into the root cause.
  Verify Configuration: Ensure that all relevant configurations in the CRM system are set up correctly. This includes checking marketing attributes, campaign settings, and any related master data.
  User Authorizations: Confirm that the user executing the function has the necessary authorizations. You can check this using transaction SU53 or by consulting with your security team.
  Data Validation: Validate the data being processed. Ensure that all required fields are populated and that the data adheres to the expected formats and constraints.
  Debugging: If you have access to the development environment, you can debug the program to identify where the failure occurs. This may require the assistance of a developer.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM21 (System Log), SU53 (Authorization Check), and SE80 (Object Navigator) for debugging.
  Documentation: Review SAP documentation related to CRM marketing functions to understand the expected behavior and requirements for the processes involved.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_SME_MKT_CPG036 error in your SAP system.