How To Fix CRM_SME_MKT_CPG013 - Service call started

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SME_MKT_CPG - SME for Marketing Campaigns

• Message number: 013

• Message text: Service call started

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SME_MKT_CPG013 - Service call started ?

  The SAP error message CRM_SME_MKT_CPG013, which indicates that a service call has started, typically relates to issues in the SAP Customer Relationship Management (CRM) system, particularly in the context of marketing or service management processes. This message may not necessarily indicate an error but rather a status update regarding the initiation of a service call.
  Possible Causes:
  
  Service Call Initialization: The message may simply indicate that a service call has been initiated, and there may not be an actual error.
  Configuration Issues: There could be misconfigurations in the CRM system that affect how service calls are processed.
  System Performance: If the system is slow or unresponsive, it may lead to delays in processing service calls, which could trigger this message.
  Authorization Issues: Users may not have the necessary permissions to execute certain actions related to service calls.
  Data Integrity Issues: Missing or incorrect data in the service call records could lead to issues during processing.
  
  Solutions:
  
  Check System Status: Verify if the service call is indeed processing. Sometimes, the message is just an indication of the process starting.
  Review Configuration: Ensure that the CRM system is properly configured for service management. Check settings related to service calls and marketing processes.
  Monitor Performance: If the system is slow, consider checking for performance bottlenecks. This may involve reviewing system logs, database performance, or network issues.
  User Authorizations: Ensure that the user has the necessary authorizations to perform actions related to service calls. This may involve checking roles and permissions in the SAP system.
  Data Validation: Check the data associated with the service call for completeness and accuracy. Ensure that all required fields are filled and that the data adheres to expected formats.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in monitoring and managing service calls (e.g., CRMD_ORDER for service orders).
  Documentation: Review SAP documentation related to CRM service management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists or if you require more specific guidance, consider reaching out to your SAP support team or consulting with an SAP expert.