How To Fix CRM_SERVICEPLAN_I335 - Predecessor is not a service plan item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICEPLAN_I -

• Message number: 335

• Message text: Predecessor is not a service plan item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICEPLAN_I335 - Predecessor is not a service plan item ?

  The SAP error message CRM_SERVICEPLAN_I335 indicates that there is an issue with the predecessor item in a service plan. Specifically, it means that the predecessor you are trying to reference is not recognized as a valid service plan item in the system.
  Cause:
  
  Invalid Predecessor Reference: The predecessor item you are trying to link to does not exist or is not defined as a service plan item in the system.
  Incorrect Configuration: There may be a configuration issue where the predecessor item is not properly set up in the service plan hierarchy.
  Data Integrity Issues: There could be data integrity issues, such as missing or incorrect entries in the database that prevent the system from recognizing the predecessor.
  
  Solution:
  
  Verify Predecessor Item: Check if the predecessor item you are trying to use is correctly defined as a service plan item. You can do this by navigating to the service plan configuration and ensuring that the item exists and is active.
  Correct Configuration: If the predecessor item is not set up correctly, you may need to create or modify it to ensure it is recognized as a valid service plan item.
  Check for Data Integrity: Run data consistency checks to identify any issues with the service plan items. You may need to consult with your SAP administrator or support team to resolve any underlying data issues.
  Review Documentation: Consult the SAP documentation or help resources for specific guidelines on setting up service plans and their items to ensure compliance with best practices.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view and manage service plans and their items.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant details about your configuration.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SERVICEPLAN_I335 error message.