How To Fix CRM_SERVICEPLAN_I328 - Data extraction from SAP BW has been started

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICEPLAN_I -

• Message number: 328

• Message text: Data extraction from SAP BW has been started

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICEPLAN_I328 - Data extraction from SAP BW has been started ?

  The SAP error message CRM_SERVICEPLAN_I328 typically indicates that there is an issue related to data extraction from SAP BW (Business Warehouse) in the context of SAP CRM (Customer Relationship Management). This message can arise during the process of extracting data for reporting or analysis purposes.
  Cause:
  
  
  Data Extraction Process: The error may occur if the data extraction process from SAP BW has been initiated but has not completed successfully. This could be due to various reasons such as:
  
  Network issues or connectivity problems between SAP CRM and SAP BW.
  Configuration issues in the data extraction settings.
  Performance issues in the BW system causing delays or timeouts.
  Missing or incorrect authorizations for the user trying to perform the extraction.
  
  
  
  Data Model Issues: There may be issues with the data model in BW, such as missing InfoObjects, incorrect data sources, or problems with the data flow.
  
  
  System Load: High system load or resource constraints on the BW system can also lead to delays or failures in data extraction.
  
  
  Solution:
  
  
  Check System Status: Verify the status of the SAP BW system to ensure it is operational and not experiencing performance issues. Check for any ongoing background jobs that might be affecting the extraction process.
  
  
  Review Logs: Look at the application logs in both SAP CRM and SAP BW for any additional error messages or warnings that could provide more context about the issue.
  
  
  Configuration Review: Ensure that the data extraction configuration is correct. This includes checking the data source settings, InfoPackages, and any transformations that may be involved in the extraction process.
  
  
  Network Connectivity: Check the network connectivity between the SAP CRM and SAP BW systems to ensure there are no interruptions.
  
  
  User Authorizations: Verify that the user has the necessary authorizations to perform data extraction from BW.
  
  
  Performance Tuning: If the BW system is under heavy load, consider optimizing the performance by tuning the data model, indexing, or scheduling data extraction jobs during off-peak hours.
  
  
  Retry Extraction: If the issue appears to be transient, you may try to re-initiate the data extraction process after addressing any identified issues.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for both CRM and BW regarding data extraction processes to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.