How To Fix CRM_SERVICEPLAN_I104 - Service plan entry contains both time unit and counter unit

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICEPLAN_I -

• Message number: 104

• Message text: Service plan entry contains both time unit and counter unit

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICEPLAN_I104 - Service plan entry contains both time unit and counter unit ?

  The SAP error message CRM_SERVICEPLAN_I104 indicates that there is a conflict in the service plan entry where both a time unit and a counter unit have been defined. This situation is not allowed because a service plan should specify either a time-based measurement (like hours or days) or a counter-based measurement (like units or pieces), but not both simultaneously.
  
  Cause:
  The error typically arises from one of the following scenarios:
  
  Incorrect Data Entry: During the creation or modification of a service plan, both a time unit (e.g., hours, days) and a counter unit (e.g., number of items) were entered in the same service plan entry.
  
  Configuration Issues: There may be a misconfiguration in the service plan settings that allows for both units to be defined.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review the Service Plan Entry:
  
  Navigate to the service plan in question.
  Check the details of the service plan entry to see if both