How To Fix CRM_SERVICEPLAN_I104 - Service plan entry contains both time unit and counter unit

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICEPLAN_I -

• Message number: 104

• Message text: Service plan entry contains both time unit and counter unit

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICEPLAN_I104 - Service plan entry contains both time unit and counter unit ?

  The SAP error message CRM_SERVICEPLAN_I104 indicates that there is a conflict in the service plan entry where both a time unit and a counter unit have been defined. This situation is not allowed because a service plan should specify either a time-based measurement (like hours or days) or a counter-based measurement (like units or pieces), but not both simultaneously.
  Cause:
  The error typically arises from one of the following scenarios:
  
  Incorrect Data Entry: During the creation or modification of a service plan, both a time unit (e.g., hours, days) and a counter unit (e.g., number of items) were entered in the same service plan entry.
  Configuration Issues: There may be a misconfiguration in the service plan settings that allows for both units to be defined.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review the Service Plan Entry:
  
  Navigate to the service plan in question.
  Check the details of the service plan entry to see if both a time unit and a counter unit are defined.
  
  
  
  Modify the Service Plan:
  
  If both units are present, decide which one is appropriate for your service plan.
  Remove the unnecessary unit (either the time unit or the counter unit) to ensure that only one type of measurement is defined.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save the changes to the service plan.
  
  
  
  Test the Changes:
  
  After saving, try to execute the transaction or process that was previously causing the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or your organization's SAP documentation for more details on service plan configuration and best practices.
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access service plans and make necessary changes.
  Support: If the issue persists after making the changes, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_SERVICEPLAN_I104 error and ensure that your service plans are correctly configured.