How To Fix CRM_SERV_ACCOUNTING252 - Relevance type missing in billing documents and due list items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_ACCOUNTING - CRM_Service: Messages for R/3 Integration

• Message number: 252

• Message text: Relevance type missing in billing documents and due list items

What causes this issue?

Billing document items or due list items have to be set to relevant for
revenue accounting because they belong to a service transaction which
has been selected for the operational load. But the feature for
integration with revenue accounting in the billing engine application
for Service is not active.

System Response

Billing documents and/or due list items cannot be updated. Processing is
skipped.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Check the configuration of billing engine application in Service and
activate the feature for integration with revenue accounting. Then
repeat the operational load.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_ACCOUNTING252 - Relevance type missing in billing documents and due list items ?

  The SAP error message CRM_SERV_ACCOUNTING252 indicates that there is a missing relevance type in billing documents and due list items. This error typically arises in the context of service management and billing processes within SAP CRM (Customer Relationship Management).
  Cause:
  The error is usually caused by one of the following reasons:
  
  
  Missing Configuration: The relevance type for billing documents may not be configured correctly in the system. This can happen if the necessary settings in the customizing (SPRO) are not maintained.
  
  
  Data Inconsistency: There may be inconsistencies in the data related to the billing documents or due list items, such as missing or incorrect entries in the relevant tables.
  
  
  Incorrect Document Type: The document type used for billing may not be associated with a relevance type, leading to this error.
  
  
  Custom Development Issues: If there are custom developments or enhancements in the billing process, they may not be handling relevance types correctly.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to the relevant section for Service Management and Billing.
  Ensure that the relevance types are correctly defined and assigned to the appropriate billing document types.
  
  
  
  Review Document Types:
  
  Check the document types used in the billing process to ensure they are correctly configured with the necessary relevance types.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the billing documents and due list items to identify any missing or incorrect data entries.
  Use transaction codes like SE16 or SE11 to inspect the relevant database tables for any anomalies.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the relevance type is being checked and why it is missing.
  
  
  
  Consult Documentation:
  
  Review SAP notes and documentation related to CRM billing and service management for any known issues or additional configuration steps.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details about your configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_BILLING, and others that may help in managing billing documents.
  SAP Notes: Search for SAP Notes related to CRM_SERV_ACCOUNTING252 for any specific patches or updates that may address this issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_SERV_ACCOUNTING252 error in your SAP system.