How To Fix CRM_RULEPL_IL021 - The existing draft rules cannot be overwritten

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RULEPL_IL - Messages for RulePolicy GENIL

• Message number: 021

• Message text: The existing draft rules cannot be overwritten

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RULEPL_IL021 - The existing draft rules cannot be overwritten ?

  The SAP error message CRM_RULEPL_IL021 indicates that there is an attempt to overwrite existing draft rules in the CRM (Customer Relationship Management) system, which is not allowed. This error typically occurs when you are trying to save or modify a rule that is already in draft status.
  Cause:
  
  Existing Draft Rules: The primary cause of this error is that there are already existing draft rules in the system that have not been finalized or deleted. The system prevents overwriting these drafts to maintain data integrity.
  User Permissions: In some cases, the user may not have the necessary permissions to modify or delete existing draft rules.
  System Configuration: There may be specific configurations or settings in the CRM system that restrict the overwriting of draft rules.
  
  Solution:
  
  
  Check Existing Drafts: 
  
  Navigate to the area where the rules are managed and check for any existing draft rules. You can usually find this in the CRM Rule Management area.
  If you find any drafts that are no longer needed, you can delete them or finalize them to clear the way for your new rule.
  
  
  
  Finalize or Delete Drafts:
  
  If the draft rules are still relevant, consider finalizing them. This will allow you to save your new rule without encountering the error.
  If the drafts are obsolete, delete them to remove the conflict.
  
  
  
  Review User Permissions:
  
  Ensure that you have the necessary permissions to modify or delete draft rules. If not, contact your system administrator to adjust your permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to CRM rule management for any specific guidelines or restrictions regarding draft rules.
  
  
  
  System Configuration:
  
  If the issue persists, consult with your SAP Basis or technical team to check if there are any specific configurations that need to be adjusted.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to rule management in CRM, such as CRMD_ORDER or CRMD_ORDERADM_H, to navigate the system more effectively.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error and successfully manage your CRM rules.