How To Fix CRM_RFND_VAL012 - Deposit determination canceled because item unit of measure is initial

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RFND_VAL - refund value determination

• Message number: 012

• Message text: Deposit determination canceled because item unit of measure is initial

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RFND_VAL012 - Deposit determination canceled because item unit of measure is initial ?

  The SAP error message CRM_RFND_VAL012 indicates that the deposit determination process has been canceled because the item unit of measure (UoM) is initial or not specified. This typically occurs in the context of refund processing or deposit management in SAP CRM (Customer Relationship Management).
  Cause:
  
  Initial Unit of Measure: The item in question does not have a defined unit of measure. This could happen if the item was not properly configured or if the data was not entered correctly during the transaction.
  Missing Data: The item might be missing essential data in the material master or sales order that is required for the deposit determination process.
  Configuration Issues: There may be issues with the configuration settings in the system related to item types, pricing, or deposit management.
  
  Solution:
  
  
  Check Item Configuration:
  
  Go to the material master record for the item in question and ensure that the unit of measure is defined correctly.
  If the item is a service or a non-stock item, ensure that the appropriate settings are in place.
  
  
  
  Review Transaction Data:
  
  Check the sales order or transaction where the error occurred. Ensure that all required fields, including the unit of measure, are filled out correctly.
  If the item was copied from another document, verify that the UoM was not lost in the process.
  
  
  
  Update the Unit of Measure:
  
  If the UoM is indeed missing, update the item with the correct unit of measure in the relevant transaction or master data.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings in the SAP system related to deposit management and item types. Ensure that the settings align with the business processes and requirements.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on deposit determination and unit of measure settings.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error does not recur.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like MM02 (Change Material), VA02 (Change Sales Order), or CRM_ORDER (CRM Order Management) to check and update the relevant data.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the necessary permissions to make changes to the material master or sales order data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM for further assistance.