How To Fix CRM_QUALIF010 - Qualification requirements for transaction type &1 not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QUALIF - Qualification Requirement Set

• Message number: 010

• Message text: Qualification requirements for transaction type &1 not possible

What causes this issue?

The leading business transaction category for transaction type "&V2&"
(&V1&) is "&V4&" (&V3&).
Qualification requirements can only be assigned to transaction types
with the following leading business transaction categories:
CRM Service Process (BUS2000116)
CRM Complaint (BUS2000120)

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QUALIF010 - Qualification requirements for transaction type &1 not possible ?

  The SAP error message CRM_QUALIF010 indicates that there are qualification requirements for a specific transaction type that cannot be fulfilled. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to create or process a transaction (like a sales order, service request, etc.) that has certain prerequisites or conditions that are not met.
  Cause:
  
  Missing Qualification Requirements: The transaction type you are trying to use has specific qualification requirements that are not satisfied. This could be due to missing data, incorrect settings, or other prerequisites that need to be fulfilled.
  Configuration Issues: The configuration for the transaction type may not be set up correctly in the system. This could involve settings in the CRM customizing or in the related business processes.
  Authorization Issues: The user may not have the necessary authorizations to perform the transaction, which can lead to qualification checks failing.
  Inconsistent Data: There may be inconsistencies in the master data or transactional data that prevent the transaction from being qualified.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings for the transaction type in the CRM system. Ensure that all necessary qualification requirements are defined and correctly set up.
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and check the settings under CRM > Master Data > Transaction Types.
  
  
  
  Review Transaction Data: Ensure that all required fields and data for the transaction are filled out correctly. This includes checking for mandatory fields that may not have been populated.
  
  
  Check User Authorizations: Verify that the user attempting to perform the transaction has the necessary authorizations. This can be done by checking the user's roles and authorizations in the system.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for the specific transaction type to understand the qualification requirements and ensure they are met.
  
  
  Debugging: If the issue persists, consider using the SAP debugger to trace the qualification check process and identify where it is failing.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  Related Information:
  
  Transaction Types: Understanding the specific transaction type and its configuration is crucial. Each transaction type can have different qualification requirements based on business processes.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to the error message.
  Community Forums: SAP Community and other forums can be valuable resources for finding similar issues faced by other users and potential solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.