How To Fix CRM_Q3122 - Object is locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_Q3 - QM Master Data Messages: Catalogs

• Message number: 122

• Message text: Object is locked by another user

What causes this issue?

The object is currently being processed by another user.

System Response

You cannot process the object at this moment.

How to fix this error?

Please wait until the other user has finished processing the object.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_Q3122 - Object is locked by another user ?

  The SAP error message CRM_Q3122, which states "Object is locked by another user," typically occurs when a user attempts to access or modify a business object that is currently locked by another user. This locking mechanism is a standard feature in SAP to prevent data inconsistencies and ensure data integrity when multiple users are working on the same object.
  Cause:
  
  Concurrent Access: Another user is currently editing or has opened the object in a way that locks it for other users.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  Background Jobs: A background job may be processing the object, causing it to be locked.
  Technical Issues: There may be technical issues or bugs in the system that are causing the lock to persist.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify the Locking User: Use transaction code SM12 to view the list of locks in the system. You can identify which user is holding the lock and the object that is locked.
  
  In SM12, you can filter by the object type or user to find the specific lock.
  
  
  Contact the Locking User: If possible, contact the user who has locked the object and ask them to release it.
  Release the Lock: If the locking user is unavailable or if the lock is stale (e.g., due to a session crash), an administrator can manually delete the lock entry in SM12. However, this should be done with caution to avoid data inconsistencies.
  Check for Background Jobs: Use transaction SM37 to check if any background jobs are running that might be locking the object. If so, you may need to wait for the job to complete or cancel it if appropriate.
  Review System Logs: Check system logs for any errors or warnings that might indicate why the lock is persisting.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. Locks can be exclusive (preventing all other access) or shared (allowing read access).
  Transaction Codes:
  
  SM12: Display and manage lock entries.
  SM37: Monitor background jobs.
  SM21: Check system logs for errors.
  
  
  User Training: Educating users on proper session management and how to release locks can help minimize occurrences of this error.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or technical support for further investigation.