How To Fix CRM_PS_SERVICEPLAN013 - BAdI implementation for authorization level is not correct

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 013

• Message text: BAdI implementation for authorization level is not correct

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN013 - BAdI implementation for authorization level is not correct ?

  The SAP error message CRM_PS_SERVICEPLAN013 indicates that there is an issue with the implementation of a Business Add-In (BAdI) related to authorization levels in the context of service planning in SAP CRM. This error typically arises when the BAdI implementation does not correctly handle the authorization checks for the service plan.
  Cause:
  
  Incorrect BAdI Implementation: The BAdI implementation may not be correctly checking the authorization levels required for the operation being performed.
  Missing Authorizations: The user executing the transaction may not have the necessary authorizations defined in the BAdI implementation.
  Configuration Issues: There may be configuration issues in the service planning area that affect how authorizations are checked.
  Custom Code Issues: If there is custom code in the BAdI implementation, it may not be functioning as intended, leading to authorization failures.
  
  Solution:
  
  
  Review BAdI Implementation:
  
  Check the implementation of the BAdI (e.g., CRM_PS_SERVICEPLAN) to ensure that it correctly implements the authorization checks.
  Ensure that the logic for checking authorizations is correctly defined and that it aligns with the business requirements.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to perform the action that triggered the error.
  Use transaction SU53 to analyze the authorization check failure after the error occurs. This transaction shows the last authorization check that failed.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the BAdI implementation to see where the authorization check is failing.
  Look for any custom logic that may be interfering with the standard authorization checks.
  
  
  
  Consult Documentation:
  
  Review SAP documentation related to the BAdI and service planning to ensure that you are following best practices.
  
  
  
  Testing:
  
  After making changes to the BAdI implementation or user authorizations, test the functionality to ensure that the error no longer occurs.
  
  
  
  Engage SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with details of the error, the BAdI implementation, and any relevant configuration settings.
  
  
  
  Related Information:
  
  BAdI Documentation: Check the SAP Help Portal for documentation on the specific BAdI and its intended use.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE18 (for BAdI definition) and SE19 (for BAdI implementation).
  Authorization Objects: Understand the relevant authorization objects that are associated with service planning in SAP CRM.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_PS_SERVICEPLAN013 error message.