How To Fix CRM_PS_SERVICEPLAN007 - Approving business partner cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 007

• Message text: Approving business partner cannot be determined

What causes this issue?

The system user who triggered the approval process has no assigned
business partner.

System Response

When executing the approval process, the business partner of the system
user is entered in the <LS>Approved by</> field (Partner function
category 0068).
Without a business partner, the system stops the approval process.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Assign a business partner to your system user in the business partner
maintenance (role "Employee" (BUP003)).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN007 - Approving business partner cannot be determined ?

  The SAP error message CRM_PS_SERVICEPLAN007 indicates that the system is unable to determine the approving business partner for a service plan. This error typically arises in the context of service management or project systems within SAP CRM (Customer Relationship Management).
  Cause:
  The error can occur due to several reasons, including:
  
  Missing Configuration: The system may not have the necessary configuration set up for business partners related to service plans.
  Business Partner Assignment: The business partner that is supposed to approve the service plan may not be assigned correctly or may be missing.
  Authorization Issues: The user may not have the necessary authorizations to access or approve the business partner.
  Data Inconsistencies: There may be inconsistencies or missing data in the business partner master data or service plan data.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Business Partner Configuration:
  
  Ensure that the business partner roles and relationships are correctly configured in the system.
  Verify that the business partner intended to approve the service plan is set up with the appropriate roles.
  
  
  
  Assign Approving Business Partner:
  
  Go to the service plan in question and check if the approving business partner is assigned.
  If not, assign the correct business partner who has the authority to approve the service plan.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to access and approve the business partner.
  If needed, consult with your SAP security team to adjust the authorizations.
  
  
  
  Data Consistency Check:
  
  Review the business partner master data for any inconsistencies or missing information.
  Ensure that all required fields are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM service plans and business partner management for any specific configurations or known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the system is failing to determine the approving business partner.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to manage business partner data or CRMD_ORDER to manage service plans.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_PS_SERVICEPLAN007 error message.