How To Fix CRM_PS_PREQ005 - Error during item determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_PREQ - Messages for payment request

• Message number: 005

• Message text: Error during item determination

What causes this issue?

No start date and/or end date is available.

System Response

The item determination process has been stopped.

How to fix this error?

Make entries in the mandatory start date and end date fields, and repeat
item determination.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_PREQ005 - Error during item determination ?

  The SAP error message CRM_PS_PREQ005, which indicates "Error during item determination," typically occurs in the context of the SAP CRM (Customer Relationship Management) system when there is an issue with the determination of items in a sales order, service order, or similar document. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes of CRM_PS_PREQ005
  
  
  Missing or Incorrect Configuration: The item determination procedure may not be correctly configured in the system. This includes missing entries in the customizing settings for item determination.
  
  
  Master Data Issues: There may be issues with the master data, such as missing or incorrect material master records, service master records, or product master data.
  
  
  Incompatible Item Categories: The item categories defined in the order may not be compatible with the item determination procedure.
  
  
  Condition Records: Missing or incorrect condition records for pricing or other relevant data can lead to item determination failures.
  
  
  User Exits or BAdIs: Custom logic implemented through user exits or Business Add-Ins (BAdIs) may be causing the item determination to fail.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access certain data required for item determination.
  
  
  Solutions to CRM_PS_PREQ005
  
  
  Check Configuration: Review the configuration settings for item determination in the SAP Customizing Implementation Guide (IMG). Ensure that the item determination procedure is correctly set up and that all necessary entries are present.
  
  
  Verify Master Data: Check the relevant master data (material, service, product) to ensure that all required information is complete and accurate. Make sure that the items you are trying to determine exist in the system.
  
  
  Review Item Categories: Ensure that the item categories used in the order are compatible with the item determination procedure. Adjust the item categories if necessary.
  
  
  Check Condition Records: Verify that all necessary condition records are maintained and that they are valid for the items being processed.
  
  
  Debug Custom Logic: If there are any user exits or BAdIs implemented for item determination, review the code to identify any potential issues that may be causing the error.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to perform the item determination. Check the user roles and authorizations in the system.
  
  
  Consult SAP Notes: Search for relevant SAP Notes that may address this specific error message. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or information that may provide more context about the failure.
  
  
  Related Information
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to analyze the order and its items.
  SAP Help Portal: The SAP Help Portal provides documentation on item determination and related processes.
  Community Forums: SAP Community and other forums can be useful for finding similar issues faced by other users and potential solutions.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or a consultant who specializes in SAP CRM for further assistance.