How To Fix CRM_PS_ELIGIBILITY005 - An eligibility check is not supported for item object type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELIGIBILITY - Messages for Eligibility Check

• Message number: 005

• Message text: An eligibility check is not supported for item object type &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELIGIBILITY005 - An eligibility check is not supported for item object type &1 ?

  The SAP error message CRM_PS_ELIGIBILITY005 indicates that an eligibility check is not supported for the specified item object type. This error typically arises in the context of SAP CRM (Customer Relationship Management) when trying to perform an eligibility check for a product or service that does not support this functionality.
  Cause:
  
  Unsupported Object Type: The item object type specified in the error message does not have eligibility checks defined in the system. This could be due to the configuration of the product or service in the SAP system.
  Configuration Issues: The eligibility check may not be configured for the specific item type in the CRM system. This can happen if the item type is not set up to support eligibility checks in the relevant customizing settings.
  Missing Customizing: The necessary customizing settings for eligibility checks may not be maintained for the item object type in question.
  
  Solution:
  
  Check Object Type Configuration: Verify the configuration of the item object type in the SAP system. Ensure that it is set up to support eligibility checks. This can be done by checking the relevant customizing settings in the SAP CRM system.
  Maintain Eligibility Check Settings: If the item object type is not configured for eligibility checks, you may need to maintain the necessary settings. This can typically be done in the following path:
  
  SPRO ? Customer Relationship Management ? Marketing ? Basic Functions ? Eligibility Check ? Define Eligibility Check for Products.
  
  
  Consult Documentation: Review the SAP documentation or help files related to eligibility checks to understand the requirements and configurations needed for the specific item object type.
  Contact SAP Support: If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for assistance. They can provide guidance based on the specific version and configuration of your SAP system.
  
  Related Information:
  
  Eligibility Check: This is a process in SAP that determines whether a customer is eligible for a specific product or service based on predefined criteria.
  Item Object Types: These are classifications of items in SAP that can include products, services, or other entities. Each type may have different rules and configurations associated with it.
  Customizing Settings: Customizing in SAP refers to the configuration settings that tailor the system to meet specific business requirements. This includes defining eligibility checks for various item types.
  
  By following the above steps, you should be able to identify the cause of the error and implement a solution to resolve it.