How To Fix CRM_PS_DM201 - Communication failure or system failure during synchronous call.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_DM - Debt Management Messages

• Message number: 201

• Message text: Communication failure or system failure during synchronous call.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_DM201 - Communication failure or system failure during synchronous call. ?

  The SAP error message CRM_PS_DM201, which indicates a "Communication failure or system failure during synchronous call," typically arises in the context of SAP CRM (Customer Relationship Management) when there is an issue with the communication between different components or systems during a synchronous call. This can occur in various scenarios, such as when integrating with other SAP modules or external systems.
  Causes:
  
  Network Issues: Problems with the network connection between the SAP systems can lead to communication failures.
  System Configuration: Incorrect configuration settings in the SAP system or in the middleware (like SAP PI/PO) can cause failures.
  Timeouts: If the synchronous call takes too long to respond, it may exceed the timeout settings, leading to a failure.
  Service Unavailability: The service being called may be down or not available at the time of the request.
  Authorization Issues: Lack of proper authorizations for the user or service can lead to communication failures.
  Data Issues: Invalid or unexpected data being sent in the request can cause the receiving system to fail.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the systems involved. Use tools like ping or traceroute to diagnose connectivity.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and any middleware. Ensure that the endpoints are correctly defined.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the synchronous call.
  Check Service Status: Ensure that the service being called is up and running. You can check the service status in transaction codes like SOAMANAGER.
  Review Authorizations: Ensure that the user or service account has the necessary authorizations to perform the operation.
  Validate Input Data: Check the data being sent in the request for any inconsistencies or invalid values.
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context.
  
  Related Information:
  
  Transaction Codes: 
  
  SOAMANAGER: For managing web services and checking service status.
  SLG1: For application log analysis.
  SM21: For system log analysis.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error.
  Documentation: Review SAP documentation related to CRM and integration scenarios for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance, providing them with detailed logs and error messages for a more in-depth analysis.