How To Fix CRM_PS_DM042 - Due to the protection status, items can't be moved from debt set &1 to &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_DM - Debt Management Messages

• Message number: 042

• Message text: Due to the protection status, items can't be moved from debt set &1 to &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_DM042 - Due to the protection status, items can't be moved from debt set &1 to &2 ?

  The SAP error message CRM_PS_DM042 indicates that there is a restriction on moving items between different debt sets due to their protection status. This typically occurs in the context of project management or service management within SAP CRM, where certain items or components are protected from being moved or modified due to their current status or configuration.
  Cause:
  
  
  Protection Status: The items you are trying to move have a protection status that prevents them from being transferred between debt sets. This could be due to various reasons, such as:
  
  The items are locked for changes due to ongoing processes.
  The items are in a status that does not allow movement (e.g., completed, closed, or in a specific phase of a project).
  Configuration settings that enforce protection on certain items.
  
  
  
  Configuration Settings: There may be specific settings in the system that dictate how items can be moved or modified based on their status.
  
  
  Solution:
  
  
  Check Item Status: Review the status of the items you are trying to move. If they are in a protected status, you may need to change their status or unlock them before attempting to move them.
  
  
  Review Protection Settings: Consult with your SAP administrator or the person responsible for system configuration to understand the protection settings in place. They may need to adjust these settings if the movement of items is necessary.
  
  
  Use Transaction Codes: Utilize relevant transaction codes to check the status of the items and their protection settings. For example, you can use transaction codes like CJ20N (Project Builder) or CRMD_ORDER (CRM Order Management) to view and manage project items.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling protection statuses and moving items within the CRM system.
  
  
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context on why the items cannot be moved.
  
  
  Contact SAP Support: If the issue persists and you cannot determine the cause or solution, consider reaching out to SAP support for assistance.
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training and Documentation: Ensure that users involved in project management or service management are trained on the implications of item protection statuses and how to manage them effectively.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.