How To Fix CRM_PS_DM017 - Enter debtor information.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_DM - Debt Management Messages

• Message number: 017

• Message text: Enter debtor information.

What causes this issue?

The debtor is needed to retrieve the list of available debt sets that
you're trying to link to the enforcement action.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the debtor on the enforcement action first.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_DM017 - Enter debtor information. ?

  The SAP error message CRM_PS_DM017, which states "Enter debtor information," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to create or process a transaction that requires debtor (customer) information, but this information is missing or incomplete.
  Cause:
  
  Missing Debtor Information: The most common cause is that the debtor information (such as customer number, name, or address) has not been entered in the relevant fields.
  Incorrect Configuration: There may be issues with the configuration of the CRM system that prevents the debtor information from being recognized or processed correctly.
  Data Inconsistency: There could be inconsistencies in the master data related to the customer or debtor, leading to the system not being able to retrieve the necessary information.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or enter debtor information.
  
  Solution:
  
  Enter Debtor Information: Ensure that all required debtor fields are filled out correctly. This includes entering a valid customer number or selecting a customer from the master data.
  Check Configuration: Review the configuration settings in the CRM system to ensure that debtor information is set up correctly. This may involve checking the settings in the relevant customizing transactions.
  Validate Master Data: Check the customer master data for completeness and accuracy. Ensure that the customer is active and that all necessary information is available.
  User Authorizations: Verify that the user has the appropriate authorizations to access and enter debtor information. If not, contact your system administrator to adjust the permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the error message and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing customer data, such as BP (Business Partner) for managing customer master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By addressing the missing debtor information and ensuring that all related configurations and data are correct, you should be able to resolve the CRM_PS_DM017 error.