How To Fix CRM_PS_DFLW002 - Decision flow locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_DFLW - Message Class for Decision Flow

• Message number: 002

• Message text: Decision flow locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_DFLW002 - Decision flow locked by user &1 ?

  The SAP error message CRM_PS_DFLW002 indicates that a decision flow is locked by a specific user (denoted by &1). This typically occurs in the context of SAP CRM (Customer Relationship Management) when a user is trying to access or modify a decision flow that is currently locked by another user.
  Cause:
  
  User Locking: The decision flow is being edited or processed by another user, which prevents other users from making changes until the lock is released.
  Session Timeout: Sometimes, if a user has an active session that times out, the lock may not be released properly.
  System Error: In rare cases, a system error or bug may cause a lock to persist even after the user has finished their work.
  
  Solution:
  
  Wait for Release: The simplest solution is to wait until the user who has locked the decision flow completes their work and releases the lock.
  Identify the User: Check the user who has locked the decision flow. You can do this by using transaction codes like SM12 (to view and manage locks) or SM21 (to check system logs).
  Contact the User: If possible, contact the user who has the lock and ask them to release it.
  Force Release: If the user is unavailable and the lock is causing significant issues, a system administrator can forcefully release the lock using transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the user is still working on the decision flow.
  Check for System Issues: If this error occurs frequently, it may be worth investigating if there are underlying system issues or bugs that need to be addressed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view locks), SM21 (to view system logs), and SM37 (to check job logs) for troubleshooting.
  User Management: Ensure that users are trained on how to properly release locks and manage their sessions to avoid unnecessary locking.
  System Monitoring: Regularly monitor the system for any unusual locking behavior and address any performance issues that may lead to session timeouts.
  
  If the problem persists or if you encounter additional issues, it may be beneficial to consult SAP support or your internal IT team for further assistance.