How To Fix CRM_PS_4S_BRFP338 - Deactivation of BP determination and call in EC are not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_4S_BRFP - Message Class for Social Services BRF+ integration

• Message number: 338

• Message text: Deactivation of BP determination and call in EC are not allowed

What causes this issue?

You selected the checkbox <LS>Deactivate One Order BP Determination</>
as well as the checkbox <LS>Create Activity within Order Processing</>.
<LS> </>
The system does not allow to select both checkboxes because the <LS>One
Order Business Partner Determination </>can not be deactivated while
this CRM activity is created within an Event Callback process.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Deselect one of the checkboxes.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_4S_BRFP338 - Deactivation of BP determination and call in EC are not allowed ?

  The SAP error message CRM_PS_4S_BRFP338, which states "Deactivation of BP determination and call in EC are not allowed," typically occurs in the context of SAP Customer Relationship Management (CRM) when there are issues related to Business Partner (BP) determination and the execution of certain processes in the Enterprise Component (EC).
  Cause:
  
  
  Business Partner Configuration: The error often arises when there is an attempt to deactivate the Business Partner (BP) determination process, which is essential for certain CRM functionalities. This could happen if the system settings or configurations are not aligned with the requirements of the process being executed.
  
  
  Process Restrictions: The system may have restrictions in place that prevent the deactivation of BP determination for specific processes or scenarios. This is often a safeguard to ensure data integrity and proper functioning of the CRM system.
  
  
  Custom Development or Enhancements: If there are custom developments or enhancements in the system that interfere with standard BP determination processes, this could lead to the error.
  
  
  Solution:
  
  
  Check Configuration Settings: Review the configuration settings related to Business Partner determination in the CRM system. Ensure that the settings are correctly configured and that BP determination is enabled for the relevant processes.
  
  
  Review Process Flow: Analyze the process flow that is triggering the error. Ensure that all necessary prerequisites for BP determination are met and that the process is being executed in the correct sequence.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the error message. There may be specific guidelines or recommendations provided by SAP for resolving this issue.
  
  
  System Updates: Ensure that your SAP system is up to date with the latest support packages and notes, as SAP may have released fixes or enhancements that address this issue.
  
  
  Engage SAP Support: If the issue persists after checking configurations and reviewing process flows, consider reaching out to SAP Support for assistance. They can provide more detailed insights based on your specific system configuration and usage.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to Business Partner management (e.g., BP, CRMD_ORDER) to help diagnose and resolve issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.