How To Fix CRM_PS_4S_BRFP310 - Duplicate message types are not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_4S_BRFP - Message Class for Social Services BRF+ integration

• Message number: 310

• Message text: Duplicate message types are not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_4S_BRFP310 - Duplicate message types are not allowed ?

  The SAP error message CRM_PS_4S_BRFP310 indicates that there are duplicate message types in the system, which is not allowed. This error typically arises in the context of SAP CRM (Customer Relationship Management) when dealing with business transactions or processes that involve message handling.
  Cause:
  The error is caused by the presence of multiple entries for the same message type in the configuration settings. This can happen due to:
  
  Incorrect Configuration: Duplicate entries may have been created inadvertently during the configuration of message types in the system.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), it might have led to duplicates if the same message type was already defined in the target system.
  Custom Development: Custom developments or enhancements that create or modify message types may inadvertently introduce duplicates.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Message Type Configuration:
  
  Navigate to the relevant configuration area in SAP where message types are defined (usually under the CRM settings).
  Look for the specific message type that is causing the issue and check for duplicates.
  
  
  
  Remove Duplicates:
  
  If you find duplicate entries, remove or deactivate the unnecessary ones. Ensure that you keep the correct or intended configuration.
  
  
  
  Transport Management:
  
  If the issue arose due to transport, check the transport logs and ensure that the message types are correctly defined in the target system without duplicates.
  
  
  
  Testing:
  
  After making changes, test the relevant business processes to ensure that the error is resolved and that the system behaves as expected.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to message types in CRM for any specific guidelines or best practices.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists or if you are unsure about making changes, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the configuration settings) or SE11 (to check database tables) to investigate the issue further.
  Message Type Tables: Familiarize yourself with the relevant tables that store message type configurations, such as TCRMTYPE or similar, depending on your specific SAP version.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_PS_4S_BRFP310 error in your SAP system.