How To Fix CRM_PROVIDER_MA014 - Item cannot be released; convergent charging tables are inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER_MA - Messages for provider master agreement

• Message number: 014

• Message text: Item cannot be released; convergent charging tables are inconsistent

What causes this issue?

You cannot release the item, because there exist inconsistencies in the
definition of convergent charging tables.
Example:
During maintenance of convergent charging tables you selected the table
to be redefined but no redefined table is created.

System Response

The item has not been released.

How to fix this error?

Go to the tab <ZK>Convergent Charging Tables</> on item level and change
the entries.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER_MA014 - Item cannot be released; convergent charging tables are inconsistent ?

  The SAP error message CRM_PROVIDER_MA014 indicates that there is an inconsistency in the convergent charging tables, which prevents the item from being released. This error typically occurs in the context of SAP Convergent Charging (SAP CC) and can be related to various issues, such as data integrity problems, configuration issues, or missing entries in the relevant tables.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data stored in the convergent charging tables, such as missing or incorrect entries.
  Configuration Issues: Incorrect configuration settings in the SAP CC or CRM system can lead to this error.
  Missing Master Data: Required master data (like products, services, or pricing conditions) may be missing or not properly maintained.
  Transaction Errors: Errors during previous transactions may have left the system in an inconsistent state.
  Version Mismatch: If there are different versions of the software components involved, it may lead to compatibility issues.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes or tools provided by SAP to check for inconsistencies in the convergent charging tables. This may involve running consistency checks or reports.
  Review Configuration: Ensure that the configuration settings in both SAP CC and CRM are correct and aligned. This includes checking the settings for pricing, products, and services.
  Validate Master Data: Ensure that all necessary master data is present and correctly maintained. This includes checking for the existence of products, services, and pricing conditions.
  Reprocess Transactions: If the error occurred due to a failed transaction, try to reprocess the transaction after resolving any underlying issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or transaction details.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Convergent Charging and CRM for detailed information on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help in diagnosing and resolving issues related to convergent charging.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.