How To Fix CRM_PROVIDER513 - item not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 513

• Message text: item not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER513 - item not found ?

  The SAP error message CRM_PROVIDER513, which states "Item not found," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to locate a specific item or record that is being referenced in a transaction or operation. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Missing Data: The item or record you are trying to access may not exist in the database. This could be due to deletion or it never being created in the first place.
  Incorrect Input: The input parameters (like IDs or keys) used to search for the item may be incorrect or malformed.
  Authorization Issues: The user may not have the necessary permissions to view or access the item.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to missing data.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to the inability to find the item.
  
  Solutions:
  
  Verify Item Existence: Check if the item or record actually exists in the system. You can do this by searching for it directly in the relevant transaction or using a report.
  Check Input Parameters: Ensure that the input parameters you are using to search for the item are correct. Double-check for typos or incorrect values.
  Review Authorizations: Make sure that the user has the necessary authorizations to access the item. You may need to consult with your SAP security team.
  Data Consistency Check: If the system is integrated with other systems, ensure that data synchronization is functioning correctly. You may need to run consistency checks or data reconciliation processes.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Configuration Review: If you suspect a configuration issue, review the relevant settings in the CRM system to ensure they are set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you troubleshoot, such as CRM_ORDER, CRM_UI, or others depending on the context of the error.
  SAP Notes: Check the SAP Support Portal for any notes related to CRM_PROVIDER513. There may be specific patches or updates that address this issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team or consult with an SAP expert for further assistance.