How To Fix CRM_PROVIDER191 - The payer &1 does not match to the contract &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 191

• Message text: The payer &1 does not match to the contract &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER191 - The payer &1 does not match to the contract &2 ?

  The SAP error message CRM_PROVIDER191 indicates that there is a mismatch between the payer and the contract in the context of a transaction or process within the SAP Customer Relationship Management (CRM) system. This error typically arises when the payer information associated with a transaction does not correspond to the payer defined in the contract.
  Cause:
  
  Incorrect Payer Information: The payer specified in the transaction does not match the payer defined in the contract.
  Contract Configuration: The contract may have been set up with specific payer details that do not align with the current transaction.
  Data Entry Errors: There may be typographical errors or incorrect data entry when specifying the payer in the transaction.
  Changes in Payer Information: If the payer information has been changed after the contract was created, it may lead to this mismatch.
  Contract Validity: The contract may not be valid for the specified payer, or it may have expired.
  
  Solution:
  
  Verify Payer Information: Check the payer details in the transaction and ensure they match the payer defined in the contract. You can do this by reviewing the contract in the SAP system.
  Update Transaction Data: If the payer is incorrect, update the transaction to reflect the correct payer that matches the contract.
  Review Contract Details: Access the contract in the SAP system and verify the payer information. If necessary, update the contract to include the correct payer.
  Check for Changes: If there have been recent changes to payer information, ensure that all relevant transactions and contracts are updated accordingly.
  Consult Documentation: Review any relevant documentation or guidelines for setting up contracts and transactions to ensure compliance with business rules.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to contract management and payer information, such as CRMD_ORDER for managing orders and contracts.
  SAP Notes: Check for any SAP Notes related to CRM error messages that may provide additional insights or patches.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and edit contract and payer information.
  Training and Documentation: Consider training sessions or documentation on CRM processes to prevent similar issues in the future.
  
  By following these steps, you should be able to resolve the CRM_PROVIDER191 error and ensure that the payer information aligns correctly with the contract in your SAP system.