How To Fix CRM_PROVIDER171 - Redefined mapping table deleted because payer was changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 171

• Message text: Redefined mapping table deleted because payer was changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER171 - Redefined mapping table deleted because payer was changed ?

  The SAP error message CRM_PROVIDER171 indicates that a redefined mapping table has been deleted because the payer associated with a transaction or document has been changed. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are inconsistencies or changes in the payer information that affect the mapping of data.
  Cause:
  
  Payer Change: The primary cause of this error is a change in the payer information for a transaction. This could happen due to updates in customer master data or changes in the sales order or billing document.
  Mapping Table Redefinition: The system uses mapping tables to link various entities (like customers, sales areas, etc.). If the payer changes, the existing mapping may no longer be valid, leading to the deletion of the redefined mapping table.
  Data Consistency Issues: The error may also arise from inconsistencies in the data, such as missing or incorrect entries in the relevant tables.
  
  Solution:
  
  Check Payer Information: Review the payer information in the relevant documents (e.g., sales orders, billing documents) to ensure that it is correct and consistent.
  Recreate Mapping: If the mapping table has been deleted, you may need to recreate it. This can often be done by reprocessing the transaction or document that triggered the error.
  Data Consistency Check: Perform a consistency check on the relevant master data (customer master, sales area data, etc.) to identify and correct any discrepancies.
  Transaction Logs: Check transaction logs or change logs to understand what changes were made to the payer information and why the mapping table was deleted.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and mapping tables for specific guidance on handling this error.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it involves complex data relationships or customizations.
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to CRM_PROVIDER171 for any patches or updates that may address this issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like BP for Business Partner) to manage and review customer data.
  Customizations: If your SAP system has custom developments, review those to ensure they are not causing conflicts with standard processes.
  
  By following these steps, you should be able to resolve the CRM_PROVIDER171 error and restore the integrity of your mapping tables.