How To Fix CRM_PROVIDER168 - Product &1 does not match the product on referenced master agreement (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 168

• Message text: Product &1 does not match the product on referenced master agreement (&2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER168 - Product &1 does not match the product on referenced master agreement (&2) ?

  The SAP error message CRM_PROVIDER168 indicates a mismatch between the product specified in a transaction and the product associated with a referenced master agreement. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with agreements, contracts, or service orders.
  Cause:
  
  
  Product Mismatch: The product you are trying to use in the transaction does not match the product defined in the master agreement. This could happen if:
  
  The product code or ID is incorrect.
  The product has been changed or deleted in the system.
  The master agreement was created with a different product than the one being referenced.
  
  
  
  Data Inconsistency: There may be inconsistencies in the data between the master agreement and the transaction being processed.
  
  
  Configuration Issues: There could be configuration issues in the CRM system that are causing the mismatch.
  
  
  Solution:
  
  
  Verify Product Codes: Check the product code or ID in the transaction and ensure it matches the product defined in the master agreement. You can do this by:
  
  Navigating to the master agreement in the CRM system and reviewing the product details.
  Comparing the product in the transaction with the one in the master agreement.
  
  
  
  Update Transaction: If the product in the transaction is incorrect, update it to match the product in the master agreement.
  
  
  Review Master Agreement: If the master agreement is outdated or incorrect, consider updating it to reflect the correct product.
  
  
  Check for Deletions or Changes: Ensure that the product has not been deleted or changed in the system after the master agreement was created.
  
  
  Consult Documentation: Review any relevant documentation or guidelines for creating and managing master agreements to ensure compliance with system requirements.
  
  
  System Configuration: If the issue persists, consult with your SAP administrator or technical team to check for any configuration issues that may be causing the mismatch.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate agreements and products (e.g., CRM_ORDER, CRM_AGREEMENT).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and edit master agreements and products in the system.
  Training and Documentation: Consider training sessions or documentation on managing products and agreements in SAP CRM to prevent future occurrences of this error.
  
  By following these steps, you should be able to resolve the CRM_PROVIDER168 error and ensure that your transactions align correctly with the master agreements in your SAP system.