How To Fix CRM_PROVIDER165 - Master agreement item is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 165

• Message text: Master agreement item is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER165 - Master agreement item is missing ?

  The SAP error message CRM_PROVIDER165, which states "Master agreement item is missing," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to process a transaction that requires a master agreement item, but such an item is not found or is not properly linked.
  Cause:
  
  Missing Master Agreement Item: The most common cause is that the master agreement item has not been created or is not available in the system.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the proper linking of master agreements to transactions.
  Data Inconsistency: There could be inconsistencies in the data, such as missing references or incorrect status of the master agreement.
  Authorization Issues: The user may not have the necessary authorizations to access the master agreement items.
  
  Solution:
  
  Check Master Agreement: Verify that the master agreement exists in the system. You can do this by navigating to the relevant transaction or using the appropriate report to list master agreements.
  Create or Update Master Agreement: If the master agreement item is missing, create a new master agreement or update an existing one to ensure it has the necessary items.
  Link Master Agreement: Ensure that the transaction you are trying to process is correctly linked to the master agreement. This may involve checking the relationship between the transaction and the master agreement.
  Review Configuration: Check the configuration settings in the CRM system to ensure that master agreements are set up correctly and that the necessary settings are in place for transactions to reference them.
  Data Consistency Check: Run data consistency checks to identify and resolve any discrepancies in the master agreement data.
  Authorization Check: Ensure that the user has the necessary permissions to access and manage master agreements.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_MAINTAIN, or others that may be used to manage master agreements.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation related to master agreements and CRM processes to understand the requirements and configurations better.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.